Privacy Policy

Effective Date: January 1, 2025

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G&L PAVING AND MASONRY LLC ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website glpavingandmasonry.com (the "Site"), engage with our services, or communicate with us, including through our SMS/text messaging program. Please read this Privacy Policy carefully. If you disagree with the terms of this Privacy Policy, please do not access the Site or use our services.

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1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Contact us for inquiries, quotes, or services (e.g., name, email address, phone number, physical address, project details).

• Fill out forms on our Site.

• Communicate with us via email, phone, or text message.

• Opt-in to receive SMS/text message communications from us.

We may also automatically collect certain information when you visit our Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.

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2. How We Use Your Information

We use the information we collect or receive:

• To provide, operate, and maintain our services (paving, masonry, etc.).

• To process your requests, provide quotes, and schedule appointments.

• To communicate with you, including responding to your comments, questions, and requests, and providing customer service.

• To send you administrative information, such as updates on your project, invoices, or changes to our terms, conditions, and policies.

• To send you marketing and promotional communications, including text messages, if you have opted-in to receive them.

• To improve our Site and services.

• To comply with legal obligations.
   

3. SMS/Text Messaging Program

If you opt-in to our SMS/text messaging program, we will use your mobile phone number to send you communications related to our services. This may include:

• Appointment reminders and scheduling confirmations.

• Project status updates.

• Information related to quotes or estimates you requested.

• Occasional marketing messages or special offers (only if explicitly consented to).

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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Consent: By providing your mobile phone number and opting into our SMS program (e.g., by checking a box on a web form, texting a keyword, or giving express written/verbal consent), you agree to receive text messages from G&L PAVING AND MASONRY LLC at the number provided. Your consent to receive marketing text messages is not required as a condition of purchasing any goods or services.

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Opt-Out: You can opt-out of receiving text messages from us at any time. To stop receiving messages, reply STOP to any message you receive from us. You will receive one final confirmation message confirming your opt-out. After that, you will no longer receive SMS messages from that number.

Help: If you need assistance, reply HELP to any message you receive from us, or contact us directly using the information in the "Contact Us" section below.

Frequency: Message frequency will vary depending on your interaction with us (e.g., appointment schedules, project progress, or any requested communications).

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Rates: Message and data rates may apply to any messages sent or received. Check with your mobile carrier for details on your specific plan.

Data Sharing for SMS: We will only use the mobile phone number you provide for the purposes outlined above. We do not sell, rent, or share your mobile phone number with unaffiliated third parties for their own marketing purposes. We may share your number with third-party service providers who assist us in sending text messages (e.g., our messaging platform provider). These providers are contractually obligated to protect your information and use it only for the services they provide to us.

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4. Sharing Your Information

We do not sell, trade, rent, or otherwise share your personal information for marketing purposes with unaffiliated third parties. We may share your information in the following required situations to conduct business:

With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf (e.g., payment processing, email delivery, hosting services, Call Before You Dig, and customer appointment confirmations).

For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Business Transfers: Your information may be transferred in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. Prior to doing so, if you are subscribed to our mailing list, you will be notified by email of the transfer of ownership.

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5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

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6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. Generally, we keep:

• Customer contact information for 7 years after our last interaction

• Project details and service records for 10 years

• Payment information for 7 years (as required for accounting and tax purposes)

• Marketing preferences and communication opt-ins/opt-outs for the duration of our relationship plus 2 years

We may retain your information for longer periods as required to satisfy legal, accounting, or regulatory obligations.

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7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. You always have the right to opt-out of marketing communications, including SMS messages as described above. To exercise any applicable rights, please contact us by emailing info@glpavingandmasonry.com or using the contact information provided in the "Contact Us" section below and add the following word in the email's subject: "OPT-OUT" OR "UNSUBSCRIBE."

California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your personal information and the right to opt-out of the sale or sharing of your personal information.

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8. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to track activity on our Site and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

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9. Children's Privacy

Our Site and services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we will take steps to remove that information from our servers.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and, when appropriate, by displaying a notice on our Site or sending you an email. We encourage you to review this Privacy Policy periodically for any changes.

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11. Contact Us

If you have questions or comments about this Privacy Policy or wish to exercise your privacy rights, please get in touch with us at:

G&L PAVING AND MASONRY LLC
50 Washington Street Suite #910
Norwalk, Connecticut, 06854
Phone: (203) 956-0088
Email: info@glpavingandmasonry.com
Website: glpavingandmasonry.com